Refund policy
Effective 4 October 2026
The short version
You have 30 days from delivery to start a return. If the table arrived damaged, wrong, or is not what we described, you get a free replacement or a full refund — your choice — and you do not pay return shipping. Call (470) 552-6061 at any hour, or email contact@merryjammies.com.
Returns at a glance
| Situation | Window | What you get |
|---|---|---|
| Arrived damaged | 30 days from delivery | Free replacement or full refund, your choice. No return shipping cost to you. |
| Wrong item, or not as described | 30 days from delivery | Free replacement or full refund, your choice. We pay return shipping. |
| Changed your mind — unused, in original packaging | 30 days from delivery | Full refund less return shipping |
| Never arrived | Any time | Carrier investigation, then reship or full refund |
Report damage as soon as you reasonably can — photographs help, and glass travels badly — but we will not refuse a genuine damage claim inside 30 days because you did not call on day one.
Change-of-mind returns
These are tables made to order, so a change-of-mind return needs the item unused and back in its original packaging, including the foam inserts. Keep the box until you are sure. If the box is gone, call us before you ship anything — we would rather arrange packaging than have 45 lb of glass travel loose.
Return shipping on a change-of-mind return is deducted from your refund at cost. We will tell you the figure before you send it, not after.
Damaged on arrival
Photograph the damage and the outer box, then contact us. We do not ask you to ship a broken table back before we put it right — in most cases we reship immediately and handle the carrier claim ourselves.
Cancelling before dispatch
You may cancel at any time before your order ships, for a full refund, no questions asked. See our Shipping Policy for build times.
Where refunds go
Refunds go back to the original payment method within 5–10 business days of us approving the return. We email you when the refund is issued; the time it then takes to appear is set by your bank, not us.
Disputed charges
Please contact us before contacting your bank. We answer the phone 24 hours a day and can usually resolve a billing problem in minutes. A bank dispute takes 30 to 90 days, during which you have neither the money nor the table.
Your statutory rights
Nothing in this policy limits any right you have under the consumer protection law of your state.
24/7 · (470) 552-6061 · contact@merryjammies.com