Shipping policy
Effective 4 October 2026
The short version, stated first
Every table is built to order. We confirm your order within 1 business day, build and pack it in 2 to 4 business days, and it arrives in about 10 days from the day you order. Tracked door to door, the whole way.
Ordering for Christmas? Order by 10 December and your table arrives before Christmas Day. If you need it by a specific date, call (470) 552-6061 — we answer 24 hours a day and will tell you honestly whether we can make it.
Order processing
Orders are confirmed within 1 business day of purchase. Because each table is assembled and the village scene is packed by hand, build and packing takes 2 to 4 business days. Orders placed on weekends or holidays are confirmed the next business day.
What "shipped" means here
An order is shipped when the carrier has physically scanned it, not when a label is printed. A label without a first carrier scan is not a shipment and we do not count it as one. Your tracking number goes out when the parcel is actually moving.
Delivery
| Stage | Timing |
|---|---|
| Order confirmed | Within 1 business day |
| Built and packed | 2–4 business days |
| In transit | Tracked, door to door |
| Total, order to doorstep | About 10 days |
We currently ship to addresses in the United States only. These are estimates; actual delivery may vary with weather, courier delays or address verification.
We contact you before you have to chase us
We do not wait for you to ask where your order is. Every order gets contacted on this schedule, whether or not anything has gone wrong:
| When | What you receive |
|---|---|
| Within 1 business day | Order confirmation with your delivery estimate in writing |
| On dispatch | Tracking number, issued on the first carrier scan |
| Day 7 — if your order has not shipped | A proactive status email, every time. No order sits unshipped past 7 days without us contacting you first. |
| Day 15 — if your order has not arrived | We email and call you within 1 business day, open a carrier investigation ourselves, and offer you a full refund or a free reship on the spot |
| Every 7 days after day 15 | A further update, every time, until it is resolved |
If your order passes any of these marks, the obligation to make contact is ours, not yours. If we miss one of these contacts, tell us — and we will refund you in full, whether or not the order has shipped.
Tracking
A tracking number is emailed the moment your order ships. If you have not received tracking within 5 business days of ordering, call (470) 552-6061 and we will find out why.
Shipping costs
| Service | Cost |
|---|---|
| Standard shipping | $8.00, free on orders of $75 or more |
| Express | $15.00 |
Every table in our range is over $75, so standard shipping is free on a table order.
Shipping protection
Shipping protection is an optional $5.00 add-on, switched off by default. You have to turn it on yourself — we never add it for you. It covers the order if it is lost in transit, taken from a doorstep, or arrives damaged: we reship free and you do not file a claim form.
Declining it does not remove any right you have under our Refund Policy. Damaged, wrong and undelivered orders are put right either way.
Delivery confirmation
Once a carrier marks an order "Delivered" we consider fulfillment complete. For apartments and shared buildings, please check with building management, the mailroom or parcel lockers first.
If the carrier says delivered and you do not have it, tell us anyway. We will open a carrier investigation and, depending on the outcome, reship or refund. We do not treat a delivery scan as the end of the conversation.
Lost or delayed shipments
If your order has not arrived within 15 days of ordering, you do not need to contact us — see the schedule above, we come to you. Either way, we investigate with the courier and then locate, reship or refund, your choice.
Cancelling an order
You may cancel any order for a full refund at any time before it ships, no questions asked. Because tables are built to order, please tell us as early as you can.
Address errors
Please check your shipping address at checkout. If you spot an error, contact us before dispatch and we will correct it. Once shipped we cannot change the address, but we will help you work with the carrier.
24/7 · (470) 552-6061 · contact@merryjammies.com